Remote support
Support
Support. Someone who can assist you. This is the added value we offer. We try to keep it user-friendly and we strive for a high-quality end result. Customers with an active PTC contract can use Innoptus Support.
Innoptus Support
The best way to get your support questions answered as quickly and as specifically as possible is through our first-line support via e-mail or our contact form, which you can find below.
If you have an urgent question, you can also contact us by telephone:
The Dutch phone number
(on working days from 8:30 to 17:00).
The Belgian phone number
(on working days from 8:30 to 17:00).
The French phone number
(on working days from 8:30 to 17:00).
PTC Account
If you have a PTC Account in combination with an active maintenance contract, find these possibilities below:
- Update your PTC Support account
- Forgot the password for your PTC Support account? Reset your password here
- Installing new licenses with the help of a Sales Order Number
- Lost your licence file? Retrieve your existing licences here
- PTC Knowledge Base
- Have an idea for improving PTC products? Submit a “Product Idea”
- Order or download the latest software and updates for your PTC products
PTC Creo Parametric Resource Center
Are you already familiar with the PTC Creo Parametric Resource Center? You can use various information sources from PTC via this link:
- Tutorials
- Help Center
- Support
- PTC Communities